Welcome to Dunigo eSIM ("Dunigo", "we", "our" or "us"). This Privacy Policy describes how we collect, use, disclose and safeguard your information when you visit our website dunigo.com and purchase our eSIM products and services.

By using our services, you agree to the collection and use of information in accordance with this policy. Please read it carefully.

1. Information We Collect

We collect the following types of information when you use our services:

Personal Information:

• Full name
• Email address
• Billing address
• Payment information (processed securely by our payment providers — we do not store card details)
• Phone number (if provided)

Technical Information:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our website
• Referring website or source

eSIM Usage Information:

• eSIM activation status
• Data usage (for top-up and billing purposes)
• Country of use

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your eSIM orders
• To send your eSIM QR code and activation instructions via email
• To manage your account and provide customer support
• To process payments and prevent fraud
• To send order confirmations and important service updates
• To improve our website, products and services
• To comply with legal obligations
• To send promotional emails (only with your consent — you may unsubscribe at any time)

3. Sharing Your Information

We do not sell, trade or rent your personal information to third parties. We may share your information only in the following circumstances:

• eSIM Network Providers: We share necessary technical information with our eSIM infrastructure partners to activate and manage your eSIM service.
• Payment Processors: Your payment information is processed by secure third-party payment providers (e.g. Stripe, PayPal). We do not store your card details.
• Service Providers: We may share information with trusted third-party providers who assist us in operating our website and delivering our services (e.g. email delivery, analytics).
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests from public authorities.

4. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure or destruction.

• All data is transmitted over secure HTTPS connections
• Payment information is encrypted using industry-standard SSL technology
• Access to personal data is restricted to authorized personnel only
• We regularly review and update our security practices

However, please be aware that no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve our products and services
• Deliver relevant content and advertisements

You can control or disable cookies through your browser settings. However, disabling cookies may affect some features of our website.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your personal data, subject to certain legal obligations.
• Right to Object: You can object to the processing of your data for marketing purposes.
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Order and transaction data is retained for 7 years for accounting and legal purposes
• Account information is retained for as long as your account is active
• Marketing data is retained until you unsubscribe or request deletion

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take steps to delete it.

9. International Data Transfers

As a global eSIM provider, your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website with a new "Last Updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us: